Enterprise Customer Success Manager (Hybrid)
DIRECTLY REPORTS TO:
Head of Customer Success Management
MAIN AREA OF RESPONSIBILITY:
As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout. Your primary role is to ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence. Alongside this, establish executive relationships with all of the account’s stakeholders.
TASKS:
Account Plan Execution:
Should gain deep understanding of the client’s strategic priorities, goals and key business objectives of each department level
Proactively identify performance gaps and other risks of churn
Increase account value through upsells and network expansion
Strong engagement with internal and external stakeholders
Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects
Leverage Technology and Industry Experience
Must have excellent product knowledge to be able to recommend best practices on system usage/configuration to complement client’s business processes
Must study industry specific to client to be able to understand trends and best practices to achieve process excellence
QUALIFICATIONS | COMPETENCIES:
3-5 years with account management/customer success experience in handling enterprise accounts
Has experience in the tech industry
30% remote work (face to face client meetings included)
Preferably has experience working in SaaS companies
Preferably has some experience in HR & Payroll.
WHY JOIN US?
🌱 This is a full-time employment opportunity with a hybrid work arrangement. The position requires reporting to our office in Mandaluyong City twice a week.
🌱 To know more about the company, you may check our website : https://sprout.ph/
🌱 Benefits May Include:
HMO + dependents
Paid leaves (VL/SL + others)
Hybrid or flexible work setup
Learning & development support (including AI upskilling)
Performance-based bonuses
- Department
- CS - Customer Success Management
- Role
- Enterprise Customer Success Manager
- Locations
- 7th Floor Rockwell Business Center Building South Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila
- Remote status
- Hybrid
About Sprout Solutions
Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.