Operations Specialist
Job Description
We’re looking for an Operations Specialist to join a growing support team. In this role, you’ll handle customer calls, identify patterns, surface operational issues, and escalate insights that improve both customer and client experience.
What you’ll do:
Handle inbound customer support calls
Communicate with English-speaking restaurant clients when needed
Identify recurring issues and escalation risks
Provide clear, actionable summaries to internal teams
Track patterns and proactively surface insights
Minimum Qualifications
What we’re looking for:
Strong spoken and written English
Excellent listening and problem-solving skills
High ownership and attention to detail
Comfortable working in fast-paced environments
Analytical
Open to shifting schedules
Bonus if you have:
Escalation or client-facing support experience
Hospitality or restaurant operations exposure
Startup experience
- Department
- RAAS
- Locations
- 7th Floor Rockwell Business Center Building South Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila
About Sprout Solutions
Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.