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Vendors Teamtailor

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IT - IT Operations Engineer · 7th Floor Rockwell Business Center Building South Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila · Hybrid

Junior L3 Engineer (Hybrid)

Grow your support engineering skills by solving customer issues, investigating APIs and data, and learning advanced troubleshooting, automation, and Azure tools alongside experienced engi...

DIRECTLY REPORTS TO:
Engineering Lead - L3 Operations
MAIN AREA OF RESPONSIBILITY:
The Junior L3 Engineer is an entry-level advanced-support role responsible for handling L2 issues independently while assisting senior engineers with L3-level troubleshooting, automation, and documentation.
TASKS:

  • Handle incoming operational support tickets and resolve issues.

  • Do first-pass investigation on investigation tickets: reproduce the issue, pull logs and metrics from Azure, test the related API calls, and check the data involved.

  • Escalate complex issues with clear documentation and context.

  • Assist other L3 engineers with advanced incident resolution and root-cause analysis on API errors, data discrepancies, and performance issues.

  • Run and help maintain existing automation and support tools, using AI assistance and validating its output before acting on it.

  • Create and update knowledge base articles and runbooks.

  • Communicate clearly with customers and provide timely status updates; conduct client calls as necessary.

QUALIFICATIONS | COMPETENCIES:

  • Graduate of a Bachelor’s Degree in Computer Science, Information Technology, Engineering, or other related courses.

  • 1–3 years in a technical support or operations role. Exposure to L2/L3 troubleshooting is a plus.

  • Working knowledge of REST APIs: sending requests with Postman or similar tools and reading HTTP status codes and JSON responses.

  • Basic SQL for querying and validating data.

  • Basic understanding of authentication and SSO concepts (OAuth/OIDC, SAML, identity providers). Experience with Keycloak is a plus.

  • Able to read application logs and stack traces. Exposure to .NET applications is a plus.

  • Familiarity with Jira and Microsoft Azure monitoring tools (Application Insights, Log Analytics/KQL), or willingness to learn.

  • Comfortable using AI-assisted tools with the judgment to verify their output before acting.

  • Strong written and verbal communication skills.

  • Structured approach to troubleshooting and documentation; interest in learning automation or scripting.

Department
IT - IT Operations Engineer
Location
7th Floor Rockwell Business Center Building South Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila
Remote status
Hybrid

About Sprout Solutions

Sprout Solutions is the largest homegrown B2B SaaS company* and the most trusted HR tech company in the Philippines. Our cloud-based platform automates and simplifies manual and complex HR processes, reducing time spent on admin work, and eliminating common HR pain points across the employee lifecycle.

Founded in 2015
IT - IT Operations Engineer · 7th Floor Rockwell Business Center Building South Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila · Hybrid

Junior L3 Engineer (Hybrid)

Grow your support engineering skills by solving customer issues, investigating APIs and data, and learning advanced troubleshooting, automation, and Azure tools alongside experienced engi...

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